Shipping Terms

UAE Deliveries 

Once your order is processed, delivery takes 1-2 days.

For cash on delivery, our courier will call you to arrange an appropriate delivery time once order has been processed.

We always endeavor to deliver on time but sometimes delays are inevitable and we will notify you of the same beforehand.

GULF REGIONS 

Delivery takes between 10 days to 2 weeks after dispatched. We aim to dispatch next working day.

We use Emirates post and can track parcel by visiting https://emiratespost.ae/Portal/Track?TrackingNumber=&locale=en-us and entering tracking number. 

UK standard deliveries (Due to Covid-19 deliveries might take longer than expected)

This service is a 3-7 day service from receipt of your order dispatch confirmation email. Once you order has been processed & on its way to you My Hermes  will send you an email with the tracking number.

Please visit

https://new.myhermes.co.uk/track.html#/

and enter your tracking number to see where it is.

International Deliveries (Due to Covid-19 we are not taking any international orders)

We use different courier partners for international deliveries. Based on the shipping country, the delivery time may change, however, most orders are delivered within 5-10 working days. A shipping quote is provided once all address details are given during checkout. While this quote is accurate almost all the time, we reserve the right to amend this based on the size and weight of the actual shipment. If there is any difference in the shipping quote, customers are informed about it before the order is processed. Customers have a chance to amend/cancel the order as required before the order is dispatched from our warehouse.

All items are dispatched next working day from our warehouses after the order is processed.

DDU (delivery duty unpaid) means you may be liable to pay local sales taxes and customs duties on arrival of our order. Where this is the case, you will need to pay these costs to release your order from customs before it is delivered to you.

Please note that Shop Vianne is unable to advise on the amount that this may be and cannot accept responsibility for these costs. You agree to these terms. 

What happens if you haven’t received an order, order is missing items or damaged, or shipment is late?

Please email our Customer Service team at info@shopvianne.com within 7 days of receiving your package and we will do our best to help resolve any issue. Sometimes during holiday or busy periods, deliveries may take longer.

UAE Deliveries 

Once your order is processed, delivery takes 1-2 days.

For cash on delivery, our courier will call you to arrange an appropriate delivery time once order has been processed.

We always endeavor to deliver on time but sometimes delays are inevitable and we will notify you of the same beforehand.

GULF REGIONS 

Delivery takes between 10 days to 2 weeks after dispatched. We aim to dispatch next working day.

We use Emirates post and can track parcel by visiting https://emiratespost.ae/Portal/Track?TrackingNumber=&locale=en-us and entering tracking number. 

UK standard deliveries (Due to Covid-19 deliveries might take longer than expected)

This service is a 3-7 day service from receipt of your order dispatch confirmation email. Once you order has been processed & on its way to you My Hermes  will send you an email with the tracking number.

Please visit

https://new.myhermes.co.uk/track.html#/

and enter your tracking number to see where it is.

International Deliveries (Due to Covid-19 we are not taking any international orders)

We use different courier partners for international deliveries. Based on the shipping country, the delivery time may change, however, most orders are delivered within 5-10 working days. A shipping quote is provided once all address details are given during checkout. While this quote is accurate almost all the time, we reserve the right to amend this based on the size and weight of the actual shipment. If there is any difference in the shipping quote, customers are informed about it before the order is processed. Customers have a chance to amend/cancel the order as required before the order is dispatched from our warehouse.

All items are dispatched next working day from our warehouses after the order is processed.

DDU (delivery duty unpaid) means you may be liable to pay local sales taxes and customs duties on arrival of our order. Where this is the case, you will need to pay these costs to release your order from customs before it is delivered to you.

Please note that Shop Vianne is unable to advise on the amount that this may be and cannot accept responsibility for these costs. You agree to these terms.

What happens if you haven’t received an order, order is missing items or damaged, or shipment is late?

Please email our Customer Service team at info@shopvianne.com within 7 days of receiving your package and we will do our best to help resolve any issue. Sometimes during holiday or busy periods, deliveries may take longer.